Company Policies

Reservation Policies

Reservations should be made at least 48 hours in advance.

Forms of Payment: Payments can be made in cash or with a credit card.

If you have a reservation made and no longer wish to travel please contact us to cancel your reservation.

Unpaid reservations are not guaranteed.

Check-in Policies

When traveling from our Orlando Terminal, check-in begins an hour before the departure time. Customers must be checked-in by the Jet Set Express receptionist between 60 and 30 minutes prior to the departure time in order to retain their reservation and avoid cancellation. Any customer that has a reservation and checks-in after this time is no longer guaranteed his or her seat.

Cancellation Policies

No changes or cancellations within 24 hours of the departure date.

Changes are accepted when made at least 24 hours in advance from the departure date. A credit for the full amount paid must be used within 30 calendar days of the initial departure date.

If you have a reservation made and no longer wish to travel please contact us to cancel your reservation.

Privacy Policies

Jet Set Express, Inc. will only use your personal information to contact you regarding special promotions, events, and reservations made.

Good Service Policies

To build good reputation it is necessary to keep a close eye on changes and take proactive actions to satisfy customer needs and exceed customer expectations. We are committed to providing safe, well-maintained vehicles manned by an elite group of professional drivers whose mission is to make every trip an extraordinary experience. If you are unsatisfied with the services you received or you have any suggestions to help us offer a better service we would love to hear from you!

Travel Policies and Restrictions

Jet Set Express' pick-up and arrival times are estimates and are not guaranteed. Jet Set Express is not responsible for delays caused by breakdowns, road, traffic, weather or other conditions. Any delay or deviation from scheduled times and/or substitution of services from another company will not merit compensation.

In the event of a delay or deviation from scheduled times caused by breakdowns, road, traffic, weather or other conditions it is the responsability of the passenger to contact Jet Set Express for more information.
Should the passenger wish to not wait for the bus to be repaired or replaced or accept the deviation from the estimated schdule times and choose to utilize other means of transportation to their destination, Jet Set Express will not reimburse the passenger for any costs or offer compensation in any form.

Each person is responsible for their own belongings while using our services. If your luggage is valued at more than $100USD, including its contents, then you must inform the receptionist or driver upon check in and supplemental insurance may be purchased if you wish to insure the bag. If supplemental insurance is not purchased during check in, then Jet Set will not be liable for any damages and may be liable for up to $100USD per piece of lost luggage. Fragile and valuable items should not be kept in checked bags under any circumstance and should be brought up with the passenger inside the bus.

Children under the age of 15 are not permitted to travel alone. A birth certificate or state issued photo identification will be required for young adults who appear around this age range to ensure the individual meets the age requirement.

Luggage is limited to two checked bags, no more than 45 pounds a piece and 27 cubic feet and one carry on per person. Overweight or oversized bags will be charged an additional fee of $10 per overweight and oversized item. Carry-on items must fit in the overhead compartment of the bus or underneath the seat to be permitted onboard. If the carry-on does not fit as specified it must be checked at the expense of the passenger. All carry-on and checked luggage are subject to search. Passengers may be required to check carry-on items under the bus in the event of limited cabin space at no charge.

A carry on is considered a regular size purse or backpack. Luggage style carry ons are not permitted. If you would like to check additional items a fee of $10 per item will be assessed*. (*upon availability)

Our company reserves the right to deny service to any individual who disturbs the driver, passengers or in any form prevents Jet Set Express, Inc. from rendering its services properly.

Outside food and beverages are not permitted onboard the motorcoach.

Headphones are required when listening to music, watching movies/shows/videos, and talking on the phone. We kindly ask that you respect other travelers by minimizing phone calls and keeping a low volume throughout the trip.

Refund Policies

Refunds can be issued when requested at least 24 hours in advance and a $2 fee will be assessed for each passenger per one-way.

Credit Card transactions that are charged back or disputed will result in permanent suspension from all Jet Set Express services. A report will be filed with the Florida Department of Transportation and may result in suspension from all transportation services in the State of Florida. If you missed the bus or did not travel for other reasons please contact us at 407-649-4994 to resolve the situation.

Prohibited Items

Prohibited Items not allowed in checked bags or carry-ons:

Aerosol Paint
Blasting Caps
Pool or Spa Chlorine
Fire Extinguishers or other compressed gas containers
Fireworks or Firecrackers
Flammable Liquids or gels
Flavored or other Recreational Oxygen
Fuels
Gas Torches
Gasoline
Lighter Fluid
Liquid Bleach
Any form of Explosives or Incendiaries
Spillable Batteries (wheelchair batteries excepted)
Tear Gas
Turpentine or Paint Thinner
Vehicle Airbags
Flares or Flare Guns
Guns and Firearms
Ammunition
BB Guns
Compressed Air Guns
Gun Powder
Swords

Prohibited Items in Carry-On

Alcohol and Alcoholic Beverages
Metal Cutlery
Glass Bottles or Containers
Knives, Scissors, Axes, other sharp items
Sporting Goods

Prohibited Items in checked luggage

Valuables
Fragile Items
Lithium Ion and Lithium Metal batteries



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Customer support
407.649.4994
General Information and Sales: tours@jetsetusa.com
Concerns and Complaints:
customerservice@jetsetusa.com
Jet Set Express, Inc. 3718 L B McLeod Road. Orlando, FL 32805.